Operations
The Operations category asks HOW your organization designs, manages, improves, and innovates its products and WORK PROCESSES and improves operational EFFECTIVENESS to deliver CUSTOMER VALUE and achieve ongoing organizational success.
For additional guidance on this item, see the Category and Item Commentary : http://www.nist.gov/baldrige/publications/business_nonprofit_criteria.cfmThe Operations category asks HOW your organization designs, manages, improves, and innovates its products and WORK PROCESSES and improves operational EFFECTIVENESS to deliver CUSTOMER VALUE and achieve ongoing organizational success.
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